Uniquely we emulate all screens rather than the handful required for a scenario. This gives Virtuaphone an unrivalled depth of content and increases the usefulness to your call centre staff. Besides, you can't predict what all of your customers will be phoning to ask about. With Virtuaphone your staff will be able to see exactly what the customer sees, as if they were holding the phone in their hands.

Significantly free roam is always available. When your call centre staff are guiding a customer through a settings scenario they can press exactly what your calling customer presses. This is invaluable in increasing empathy and helping the customer to not only get it right, but to understand where they went wrong. The result a satisfied and informed customer!

It is important to note that we do not support text entry so while you can view how to add a calendar entry; you can not actually edit details for them to be saved in the Simulated phone.