If your customer's are having a problem with their handset, giving them access to a simulation of the full device may not help them. What they want is to be able to instantly resolve an issue that they have.

In this way their needs are relatively predictable and can be covered by 20-30 questions. Anything more involved than setting up an email account or changing wallpaper will need more specialist instruction in any case.

Virtuaphone Lite is a flash based version of the simulator. Rather than offering full free roam this version offers interactive scenarios which the user can select and follow.

The Lite version is generated automatically out of the full Simulator enabling you to benefit from call avoidance very cost efficiently.