Support Made Easy
Virtuaphone offers a range of tools and functions to make it easier for you to provide outstanding customer care:
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For further information, to arrange a demo or simply to ask a question, use our online contact form or call:
+44 (0) 870 644-7679
Support sites
Have you ever considered just how much time your business wastes by trawling internal and external websites to get information? Giving your call centre agents and retail staff easy access can reduce call times by up to 75%.

Our support sites have many millions of hours of live use and it is our close attention to interface design and user flow that ensures our applications deliver maximum benefits.

There is no limit to the amount of content you could include. And to be honest the more the better.This will vary according to your own knowledge and specific requirements. In addition it will probably vary by audience too.

The information that we would typically expect to include is:

Overview Here we might see marketing messages/positioning statements relating to the phone. In addition you might expect an overview of the device's features and specification.
Spec Listing out the main device specifications can help resolve some of the more basic questions: how long should my battery last, does my phone support JAVA, and so on.
Keys Sometimes it is useful to have the phone set out and a good old-fashioned explanation and arrow pointing out where the various buttons are and what they do.
Icons This information is used to explain what the various symbols mean as they appear at (typically) the top of the phone.
User Guides Self explanatory. It might be a simple notion, but it proves to be incredibly useful. Here you might like to include PDFs of your registration cards and warranty information too.

Other "informative" content can include:
  • Bluetooth accessory compatibility
  • How to install PC Software
  • Known issues
  • Online services
  • Relevant videos
  • Promotional material
  • ...and much more.

Some of this information might come from us, and some provided by you. There really is no hard a fast rule. In essence we are providing you with the ultimate support tool - and what makes it "ultimate" is defined by you.