Support Made Easy
Virtuaphone offers a range of tools and functions to make it easier for you to provide outstanding customer care:
Contact us.
For further information, to arrange a demo or simply to ask a question, use our online contact form or call:
+44 (0) 870 644-7679
For further information, to arrange a demo or simply to ask a question, use our online contact form or call:
+44 (0) 870 644-7679
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Keeping hold of your customers is perhaps one of the hottest topics in the industry at the moment. The single biggest reason for your customers leaving to go to a competitor is because they have a better offer then you. The second biggest factor is poor service.
This means that when a customer phones you to let you know that they are leaving the front line staff who answer the call should be in a position to make the relevant offers. Surely the customer can't be expected to be kept on the line while they are transferred to a specialist department. The deal that you are prepared to offer to keep your customers with you will most likely depend on a number of factors:
We understand the importance of getting these rules across to the CSRs quickly and in such a user friendly way that they don't need to be trained every time there is a new offer. One of our key strengths is our ability to take cumbersome business generated decision makers and spreadsheets and convert them into usable web applications. And with integration with the other tools in the range even your most inexperienced of call agents can become a valuable part of your retention strategy. Empowering your front line staff leaves your specialised teams to deal with the high net worth customers.
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