This puts a tremendous pressure on your front line staff to keep up to date with information. Information that, if not handled correctly can become incredibly confusing.

What country are you going to? Where are you calling? What roaming partner are you using? Are the calls billed by second or minute? Will my handset work? And so on.

As part of the Virtuaphone Suite of tools we have an application that will sort through the overwhelming volume of pricing information and complex data structures. The result is a straightforward web tool that gives the user access to all relevant roaming charges.

In the past it may not have been uncommon for a call about international roaming to have taken more than 12 minutes. With our tool this could take less than 2 minutes.

The benefits here are not just in the resulting call time saving but also in the confidence that your customers will have that your staff are competent and knowledgeable.