Support Made Easy
Virtuaphone offers a range of tools and functions to make it easier for you to provide outstanding customer care:
read moreview presentation
Contact us.
For further information, to arrange a demo or simply to ask a question, use our online contact form or call:
+44 (0) 870 644-7679
Cost reduction
No business should be taking on any work unless it contributes to the bottom line. The millions of hours of live use with Tier 1 network operators has clearly demonstrated the cost savings that can be delivered.

Reduced call duration.
  • Support staff can respond faster and more accurately.
  • Free roam allows for a faster diagnosis of a problem while scenarios and a2b offer rapid resolution.
  • Increased advisor knowledge.

Less demand on 2nd and 3rd level technical support
  • Increased advisor knowledge.
  • Free roam through the full phone means that CSRs can resolve more issues themselves.

Call avoidance
  • Virtuaphone on your website (or bundled on a CD)will enable your customers to self serve, reducing the burden on your call centres.

Fewer returns
  • Greater access to information about handsets, and more online support, will result in increased consumer satisfaction in the product they purchased.

Lower capital expenditure
  • a2b and free roam will result in fewer scenarios being purchased. If you currently use a Simulator (either 3rd party or internal flash based) it is probable that Virtuaphone will be more cost effective.
  • Typically 10-20 scenarios are required rather than the 100+ you might need with alternative solutions.

To find out more about what Virtuaphone can do for you, select another option from the menu or contact us.