Support Made Easy
Virtuaphone offers a range of tools and functions to make it easier for you to provide outstanding customer care:
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Contact us.
For further information, to arrange a demo or simply to ask a question, use our online contact form or call:
+44 (0) 870 644-7679

 
Virtuaphone is a feature rich support and marketing solution. As well as providing as-live use of mobile devices and easy access to important handset information. Our applications will enhance your training, support and promotional activities.
Application
Where it fits
Proven tools. Proved returns
Our range of support tools and applications that are geared to increasing customer satisfaction and business efficiency by helping you to deliver outstanding support. As well as the customer satisfaction that comes with superior customer care there are tangible business benefits; cost reductions, lower churn rates, and more.

After millions of hours of live use by over 3000 agents we have shown that not only is the product fit for purpose but it is returning the benefits that our clients demand.

To find out how specifically how your company can benefit from this experience please contact us.
There are a range of benefits that your company could realise by using Virtuaphone. Of course the exact nature will depend on just how you plan to use it.
Our speed of delivery means that the support tools double as pre release training applications increasing advisor knowledge and competence.
Feeling that they are equipped with the right tools increases advisor job satisfaction. Up to 75% of issues are dealt with via free roam - reducing call handle times.
Our complete emulation reduces the need to call on 2nd and 3rd level technical support.
Instant access to accurate and up to date information results in increased First Call Resolution.
Successfully resolved 'essential' queries are resulting in 'incidental' ARPU raising queries (e.g. how can I download a ring tune).